Refund & Exchange
At Kyra & Kenja, we pride ourselves on our quality and customer service, which ensures your shopping experience is personalised, friendly and helpful.
As an Australian label, Kyra & Kenja offer a limited run of each piece of merchandise to provide you with the most exclusive of fashion accessories. As a result of this, we can not provide refunds for change of mind.
However, a store credit or exchange can be given (excluding sale items) for change of mind as long as:
- It is within 14 days of purchasing
- Proof of purchase is provided for product
- Product is returned in the state it was received (is unworn, unwashed, unused and in its original condition with all tags intact).
EXCEPTIONS TO OUR POLICY
Our change of mind policy does not apply to the following merchandise:
If you have purchased product with a major fault you have the right to a replacement or refund, however if the product has a minor fault, we can choose to give you a free repair instead of a replacement or refund.
Kyra + Kenja does not accept returns on items damaged by general wear and tear. Kyra + Kenja reserve the right to determine a genuine fault in the products.
Merchandise marked as seconds, faulty or sample products must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase.