Refund & Exchange
EXCHANGE & REFUND POLICY
At Kyra & Kenja, we pride ourselves on our quality and customer service, which ensures your shopping experience is personalised, friendly and helpful.
As an Australian label, Kyra & Kenja offer a limited run of each piece of merchandise to provide you with the most exclusive of fashion accessories.
Full-priced items are eligible for a full refund, exchange or store credit. This includes full-priced items with First Purchase and Welcome discount codes applied. Normal sale items or items purchased during a flash sale are only eligible for a store credit or exchange, unless deemed faulty by our team. We do not offer refunds for change of mind or personalised items.
Return shipping is a $16 flat fee for small parcel box and $26 for large parcel box or multiple items. Simply get in touch with us and we will send you a return label. Print, attached and lodge at your nearest post office. Simple and easy!
However, a store credit or exchange can be given (excluding sale items) for change of mind as long as:
- It is within 14 days of purchasing
- Proof of purchase is provided for product
- Product is returned in the state it was received (is unworn, unwashed, unused and in its original condition with all tags intact).
EXCEPTIONS TO OUR POLICY
Our change of mind policy does not apply to the following merchandise:
Due to hygiene reasons, earrings and hairpieces are unable to be exchanged or returned.Any monogrammed and personalised items cannot be returned for refund or change of mind.
FRIENDLY REMINDER
On special sale events such as clearance sale, black Friday sale, birthday sale all sales are final. No exchange, return or refunds.
